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What could be the reasons behind the failures of my futures copy trades?
Amount per order is too low If you set a low amount per order, your order quantity may be below the minimum order quantity, causing your copy trade to fail. The minimum order quantity is different for different contracts and trading pairs. You can go to our futures trading rules and spot trading rules nto learn more.Published on Sep 1, 2023Updated on Feb 12, 2026202Why is there a minimum deposit amount for non-BTC?
On-chain deposit logic: Our platform is a centralized exchange, so when you deposit funds to your account address, they will only be credited once it meets the required aggregation conditions. If the amount is too small, the funds cannot be aggregated because the address balance may not be sufficient to cover the miner fees for an on-chain transfer. System management: The minimum deposit amount helps the platform manage asset flows better and prevents system strain caused by small deposits.Published on Oct 16, 2024Updated on Sep 3, 202532What are the reasons for my spot copy trade order fail?
Amount per order is too low Currently, our platform has different minimum order value for each crypto in spot trading. If you buy lower than the minimum order value, your copy trade will fail. You can refer to the table below for some examples of minimum values. Note that data is from September 2023 and is subject to change.Published on Oct 13, 2023Updated on Feb 9, 202669Common scam tactics
These are multi-signature wallets that the users can't control and they contain a small amount of valuable crypto but lack transaction fees. Once users pay these fees, the scammer's script drains the wallet, leaving them empty-handed. Note: never import unknown seed phrases or send your crypto assets to strangers. Scammers offer a "too good to be true" deal of free crypto in Telegram 2.Published on Sep 28, 2023Updated on Feb 6, 20262,631How do I convert my small balances to crypto?
The final amount of your crypto is exchanged based on the market price at the moment when you select the Confirm button.Published on Sep 13, 2023Updated on Sep 8, 202557How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on Sep 12, 202544How do I create passkeys? (web)
Select Remove to remove your passkeyWhat should I do if I see “Unable to verify face” when setting up an passkey? When recognizing a face or gesture, please ensure that the surrounding environment is neither too bright nor too dark, and then try again. If you have reached the maximum number of face verification attempts, verification will be temporarily unavailable. In this case, please contact our customer support team for assistance.Published on Aug 16, 2023Updated on Jan 29, 20264,259What's a dusting attack?
In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin. These amounts are usually too small to spend or even pay for fees.How's crypto dust made? An example of the scenario, you purchase a certain amount of BTC and then use it to make various transactions. Once all the transactions have been carried out, a small amount of crypto will remain in the wallet.Published on Oct 4, 2024Updated on Mar 3, 202613How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app.Published on Sep 11, 2024Updated on Sep 12, 202528I haven't received the verification code
Why am I not receiving the authentication code when making a crypto withdrawal or selling crypto?Why does it say my authentication code is incorrect? This can happen if you've requested the code too many times in a short period. Wait a moment, then try again. If you're on the app, try switching to the web version instead. Our official website is https://www.okx.com/ (copy the link and open it in your browser).Published on Aug 16, 2023Updated on Apr 7, 202632,711How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on Feb 12, 202619Introduction to proportional copy trading
If the copy trading multiplier is set too high, it may lead to an effective leverage that is excessively high for the customer, increasing the risk of losses and liquidation. Therefore, we recommend that customers refer to the trader's smart recommended multiplier when setting their own, and exercise caution to avoid exceeding the recommended upper limit.Published on Apr 4, 2023Updated on Feb 3, 202659How to share the P2P trading ads?
Note: Offline ads can be saved and shared too. However, users will not be able to place an order.Published on Sep 1, 2023Updated on Nov 17, 202582Options trading FAQ
We offer Market Maker Protection for options market makers to protect makers from executing too much within a short period of time. Please contact your account manager or institutional@okx.com if you want to have it enabled. Please refer to Market Maker Protection API. Please note the time interval is in milliseconds, not seconds. Mass cancel and CAA are available for MMP orders.What are the position limits for options trading?Published on Nov 19, 2024Updated on Feb 9, 20264Spot copy trading: copy trader FAQ
If you haven't tried the current copy trading feature, or are clueless about what copy trading is, here's an important note for you: Copy trading happens when a copy trader (aka copier), copies the trades of an experienced trader (also known as Lead trader). The trades are copied automatically and in real time. Does copying a professional without the need for any complicated analysis sound too good to be true? Try it out here for yourself!Published on Oct 18, 2023Updated on Feb 9, 2026123