- Beneficial Ownership FAQPublished on Oct 10, 2024Updated on Feb 9, 20261
- How do I start onboarding as an institutional user?Published on Oct 10, 2024Updated on Feb 2, 202652
- Beneficial Ownership FAQPublished on Oct 10, 2024Updated on Dec 1, 20256
- How do I check the status of my institutional verification?Published on Oct 10, 2024Updated on Oct 8, 202536
- How do I fix errors when submitting my institutional verification?Published on Oct 10, 2024Updated on Oct 8, 202560
- How do I verify my identity with Singpass?Published on Sep 13, 2024Updated on Feb 9, 20265
- Why did my identity verification fail?Published on Aug 8, 2024Updated on Jan 2, 202641
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Mar 16, 2026175
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Jan 27, 20267
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Mar 23, 20261,315
- How do I register an account on OKX?Published on May 23, 2024Updated on Mar 3, 202627,165
- How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?Published on May 7, 2024Updated on Nov 17, 20251,110
- What attestation do we need to agree to when verifying as an institutional customer?Published on Feb 5, 2024Updated on Oct 8, 2025131
- What onboarding information is required for the government-owned enterprise?Published on Oct 13, 2023Updated on Apr 6, 202661
- What onboarding information is required for the non-profit organization (NPO)?Published on Oct 13, 2023Updated on Feb 12, 202671