Notes: An invalid selfie refers to a selfie with poor image quality that prevents the system from scanning your face. Please avoid taking selfies in dark environments or while shaking the camera. Follow the face recognition instructions carefully: align your face with the camera, then slowly move your head around the circle displayed on the screen.

Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

You can continue to: Trade Deposit and withdraw assets Join other eligible campaigns via Campaign Center Each campaign has its own review process, so being restricted from one doesn't always affect your access to others.Will I still have a chance to join other campaigns since I’m unable to join the current campaign? The system reviews eligibility based on each campaign's rules and risk control mechanisms.

If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.

To avoid being subject to risk control measures, please review and confirm all order details before placing an order.3. I've submitted the required materials. When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?

Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.

If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.

Subsequent transfer attempts will show incorrect error messages, indicating a loss of control over the address in reality.Fraud case study 3: Exploiting similar addresses Review of fraudulent tactics: Utilizing an address generator to create addresses resembling the user's and misleading users into copying the incorrect address, resulting in the loss of assets.Fraud case study 4: Mnemonic/PrivateKey disclosure Review of fraudulent tactics: Fraudsters guide users to share their screens under the pretext

Set the inactivity period and your response time Review the information and make your confirmation. Review your emergency contact before you confirming it Once your emergency contact is successfully saved, you can always come back to update your emergency contact. This is how your emergency contact appears, and you can always make an update to itWeb Log in on the website > Go to your profile icon > Security > Emergency contact > Add.

Our team will review your submitted documentation and respond within 1 business day. We strive to process requests as quickly as possible to ensure a smooth user experience.Will I always receive the limit increase I request? While we endeavor to accommodate your needs, approval of a limit increase is based on a thorough review of the submitted information. We can't guarantee that all requests will be approved.Do I need to pay any fee to request a limit increase?

If you spot anything unusual in your account settings, make sure to review and refresh these key security settings:Account password You can change your login password by following these steps: Open your OKX App Select the Menu option Open User Center page Navigate to Profile and Settings Select Security Choose Login Password and follow the prompts to update it Note: it's recommended to use a strong password that includes a mix of lowercase and uppercase letters, numbers, and special characters.

Asset History: Tap on any asset, like AUD or a specific cryptocurrency, to review all trades, transactions, and available actions related to that asset. Earn Section: Check which assets are currently allocated for earning rewards. Your Portfolio Page gives you a snapshot of your total value, performance over time, and a detailed look into every asset you hold, making it easy to manage your crypto holdings efficiently.

However, your bank and other banking partners may impose additional review periods, so we suggest allowing up to 1 business day to receive your first deposit. Make sure the name on your OKX account matches the name on your bank account for a smooth deposit transaction. Any deposits from a third party will be rejected. While we don't charge a fee for AUD deposits via the bank transfers, additional transfer fees may be charged by your bank.

We don't have a specific timeframe for the affiliate application review process. The review time may vary depending on application volume and the information provided. You'll be notified of the result once the review is completed.Multi-level Rebate FAQ1. As an upper-level affiliate, can I upgrade a user to a sub-affiliate? You can't upgrade a user to your sub-affiliate in the following scenarios: You've reached the tier limit and cannot add sub-affiliates.

Why is my deposit under Travel Rule review? OKX will mark transactions for review from time to time. This review process depends on a large variety of factors, based on protecting our users against industry bad actors. OKX understands these processes can be frustrating, but it is necessary to protect our user's assets.