All
FAQ
Announcements
Product documents
Why is there a minimum deposit amount for non-BTC?
On-chain deposit logic: Our platform is a centralized exchange, so when you deposit funds to your account address, they will only be credited once it meets the required aggregation conditions. If the amount is too small, the funds cannot be aggregated because the address balance may not be sufficient to cover the miner fees for an on-chain transfer. System management: The minimum deposit amount helps the platform manage asset flows better and prevents system strain caused by small deposits.Published on Oct 16, 2024Updated on Sep 3, 202532Common scam tactics
These are multi-signature wallets that the users can't control and they contain a small amount of valuable crypto but lack transaction fees. Once users pay these fees, the scammer's script drains the wallet, leaving them empty-handed. Note: never import unknown seed phrases or send your crypto assets to strangers. Scammers offer a "too good to be true" deal of free crypto in Telegram 2.Published on Sep 28, 2023Updated on Feb 6, 20262,632What are the reasons for my spot copy trade order fail?
Amount per order is too low Currently, our platform has different minimum order value for each crypto in spot trading. If you buy lower than the minimum order value, your copy trade will fail. You can refer to the table below for some examples of minimum values. Note that data is from September 2023 and is subject to change.Published on Oct 13, 2023Updated on Feb 9, 202669How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on Sep 12, 202544How do I review my trading history?
This helps you manage risk and optimize for better future results. Simplify record keeping and tax reporting: keeping an accurate log of past trades helps during tax season or when preparing reports. Export functions on the web make this even easier. Identify technical or behavioral patterns: you might notice recurring behaviors, such as consistently entering too early or selling during minor pullbacks. History logs help you recognize and correct these tendencies.Published on Jun 22, 2025Updated on Apr 6, 202623How do I create passkeys? (web)
Select Remove to remove your passkeyWhat should I do if I see “Unable to verify face” when setting up an passkey? When recognizing a face or gesture, please ensure that the surrounding environment is neither too bright nor too dark, and then try again. If you have reached the maximum number of face verification attempts, verification will be temporarily unavailable. In this case, please contact our customer support team for assistance.Published on Aug 16, 2023Updated on Jan 29, 20264,259What's a dusting attack?
In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin. These amounts are usually too small to spend or even pay for fees.How's crypto dust made? An example of the scenario, you purchase a certain amount of BTC and then use it to make various transactions. Once all the transactions have been carried out, a small amount of crypto will remain in the wallet.Published on Oct 4, 2024Updated on Mar 3, 202613How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app.Published on Sep 11, 2024Updated on Sep 12, 202528I haven't received the verification code
Why am I not receiving the authentication code when making a crypto withdrawal or selling crypto?Why does it say my authentication code is incorrect? This can happen if you've requested the code too many times in a short period. Wait a moment, then try again. If you're on the app, try switching to the web version instead. Our official website is https://www.okx.com/ (copy the link and open it in your browser).Published on Aug 16, 2023Updated on Apr 7, 202632,714How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on Feb 12, 202619Introduction to proportional copy trading
If the copy trading multiplier is set too high, it may lead to an effective leverage that is excessively high for the customer, increasing the risk of losses and liquidation. Therefore, we recommend that customers refer to the trader's smart recommended multiplier when setting their own, and exercise caution to avoid exceeding the recommended upper limit.Published on Apr 4, 2023Updated on Feb 3, 202659Spot copy trading: copy trader FAQ
If you haven't tried the current copy trading feature, or are clueless about what copy trading is, here's an important note for you: Copy trading happens when a copy trader (aka copier), copies the trades of an experienced trader (also known as Lead trader). The trades are copied automatically and in real time. Does copying a professional without the need for any complicated analysis sound too good to be true? Try it out here for yourself!Published on Oct 18, 2023Updated on Feb 9, 2026123Why is my OKX app not working?
Common causes include: Outdated app version Device or operating system incompatibility Too many apps running on your device Network connectivity issues Corrupted app cache or data Temporary server outages Keeping both your device and the app updated can help prevent many of these issues.Why does my OKX app keep crashing? The app may crash if there are compatibility or device performance issues.Published on Mar 16, 2026Updated on Apr 6, 20264Where do I find limits, fees and processing time details for cash withdrawal?
When selecting a withdrawal method, you'll always see the processing fees. The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your withdrawal is. Example: If the flat fee is 3 USD, you’ll always pay 3 USD whether you withdraw 10 USD or 1,000 USD. Percentage fees The fee is calculated as a percentage of your withdrawal amount.Published on May 23, 2025Updated on Mar 4, 202634How do I check the status of my returned withdrawal?
If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on Oct 30, 2023Updated on Feb 9, 2026285