All
FAQ
Announcements
Product documents
What onboarding information is required for a privately owned company?
These entities are involved in many kinds of industries, such as manufacturing, pharmaceuticals, real estate, and construction. To verify as a privately owned operating company, please follow the steps below and submit the required documents and information. Who are the key people for a privately owned company?Published on Oct 13, 2023Updated on Feb 12, 2026278Common scam tactics
WhatsApp: fraudulent groups will contact potential victims via WhatsApp, send false information, or conduct scam activities. Note: we don't have any official WhatsApp groups. Be cautious of scams pretending to be our official channels. Telegram: scammers will establish private chat groups on Telegram to recruit victims or disseminate false information.Published on Sep 28, 2023Updated on Feb 6, 20262,631Why should I choose OKX affiliate program?
Instant messaging: you can chat with your invitees one-on-one or in a group chat on our platform anytime, anywhere. Partner with sub-affiliates: build and manage your own team, and work together with sub-affiliates to expand your reach. Real-time performance tracking: we also provide real-time tracking and reporting, so you can see how your referrals are performing.Published on Apr 19, 2024Updated on Apr 6, 202618What's demo trading and how do I use it?
By experiencing the process without the risk of losing real money, you can build confidence in your abilities before entering the real markets.Published on Dec 12, 2023Updated on Apr 3, 2026981How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Example: How Grid Profits Are Calculated for an Order Group Order amount (BTC) Fill price (USDT) Actual fee deducted (assume, fee rate = 0.1%) Notes BUY 0.00005222 100,000 0.00000005222 BTC For the buy trx, the actual fee is deducted in base currency SELL 0.00005216 101,000 0.00526816 USDT For the sell trx, the actual fee is deducted in quote currency Below is an example of a Spot Grid order group that includes one Buy and one Sell transaction on the BTC/USDT pair.Published on Jun 20, 2025Updated on Nov 26, 202554How do I check my deposit progress?
Select View on blockchain explorer to check the real-time progress Select View on blockchain explorer to view the real-time progressOn the web Log in to your account at okx.com and select Deposit Find your deposit at All deposits and you're able to view the deposit amount, deposit status, deposit progress, and deposit time You can select View at Deposit address to check the real-time progress Find your deposit and select View to check the real-time progress Note: You can view your deposit historyPublished on Aug 13, 2023Updated on Apr 9, 20268,837Understanding OKX's Security Fund
You can view the real-time balance of the Security Fund here.IMPORTANT DISCLOSURES AND DISCLAIMERS The Security Fund is a proprietary risk management tool for the stability and health of the OKX platform. Users must be aware of the following critical terms:1. Not an Insurance Product The Security Fund is not an insurance policy, a custodial protection fund, or a guarantee against user losses.Published on Mar 25, 2026Updated on Apr 6, 20263How do I supercharge my trading with Alertatron's automated solutions?
Trading groups Large group management: complex orders can be automated for trading groups with up to 200 clients. Isolated execution: large groups also benefit from isolated execution. Each of your clients' trades will run on their own isolated bot. Detailed data: separate log, event history, and individual PnL data are available for each client. Aggregated PnL data is available for the entire group.Published on Mar 28, 2024Updated on Oct 8, 20251How do I identify OKX official accounts?
Learn more about common scam tactics here.How do I get the group link, username, or website link?Telegram To verify the official groups and admins: Verify official groups: select the group and copy the group link by selecting Copy share link. You can find the group link from the group info Verify official admins: select the profile picture and copy the username under User info.Published on Aug 11, 2023Updated on Jan 26, 20265,364What's a dusting attack?
Change detection: Algorithms can spot which outputs are likely “change,” further grouping addresses. Taint/flow tracking: Dust is followed to see where it’s co-spent. Off-chain anchors: Deposits to exchanges (with identity verification), public donation addresses, or leaks can tie a cluster to a real person.How do I counter a dusting attack? For most cryptocurrency users, being a victim of a dusting attack is unlikely. Hackers tend to target wallets that own a substantial amount of crypto.Published on Oct 4, 2024Updated on Mar 3, 202613Crypto profit & loss analysis (PnL) FAQ
Is the asset and PnL data shown in Crypto PnL Analysis updated in real time? The number of assets changes in real-time, but there is a 5-10 minute delay in PnL.4. Is Crypto PnL analysis sharing available for all cryptos? No, stablecoins do not support PnL sharing at the moment.5. How is cumulative PnL calculated? When the total value of crypto assets is greater than $10, the system will start calculating the cumulative PnL.Published on Apr 3, 2026Updated on Apr 6, 2026Spot grid bot FAQ
Bot editing or investment addition: If you edited your bot’s parameters or increased your investment, the order group visualization may reset. Example: Let’s say you initially invested 1,000 USDT in your BTC/USDT bot, and over time the bot holds 500 USDT and 0.005 BTC. After you edit or add more investment, the system recalculates the order groups from scratch.Published on Aug 28, 2025Updated on Jan 22, 202617Belgium risk warning
Virtual currencies, real risks. The only guarantee in crypto is risk.Published on May 14, 2024Updated on Nov 17, 2025415Do I need to pay fees for deposit and withdrawal?
Update timing: Fees are updated based on network conditions, so the amount shown may differ slightly from the real-time onchain gas cost at any given moment. Please refer to the withdrawal page for the specific currency and amount. View the network fee on the withdrawal page3. How are withdrawal fees calculated and deducted? The network fee is charged once per withdrawal transaction, regardless of the withdrawal amount.Published on Jun 1, 2023Updated on Mar 16, 20265,570How do I protect my account from Trojan horse takeovers?
Take screenshots or record your screen Some Trojans can spy on your real-time activity by capturing your screen without your knowledge. Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness.Published on May 30, 2025Updated on Feb 5, 202611