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Formal Complaint Handling Process
In terms of OKX processes, we will generally provide our final response letter to the complaint filed within 15 Business Days, if for whatever reason it is not possible, we will keep you informed of the new timeline to issuing the final response letter.Published on Jan 23, 2025Updated on Mar 26, 202618Where do I find limits, fees and processing time details for cash withdrawal?
The processing time as shown on the withdrawal method selection for the app The processing time as shown on the withdrawal method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawalPublished on May 23, 2025Updated on Mar 4, 202634Where do I find limits, fees and processing time details for cash deposit?
The processing time as shown on the deposit method selection for the app The processing time as shown on the deposit method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawalPublished on May 23, 2025Updated on Feb 12, 202628McLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on Sep 18, 2024Updated on Sep 8, 202513How do I deposit USD with an international wire transfer?
Where do I find limits, fees and processing time details for cash deposit? Payment limits, fees and processing time information will be displayed on the payment method. For more details, check here.Published on Dec 31, 2024Updated on Mar 26, 20269Unseen City Shirts - The Roses and The Bees - NFT FAQ
Utility is a Web 3 term for special access to products, services, and platforms given to users who hold a certain NFT. Disclaimer No purchase or payment necessary. This is not investment advice. Your investment will be unprotected if something goes wrong. Past performance is not indicative of future returns. Capital gains tax may be due. NFTs are risky investments and you may lose all your capital.Published on Apr 19, 2024Updated on Sep 8, 202523Unseen City Shirts - Blue Moon - NFT FAQ
Creating a wallet is a simple and free process. Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7.Published on Apr 25, 2024Updated on Dec 4, 20252Trading Bot Marketplace FAQ
In conclusion, the Trading Bot Marketplace on our platform is a pivotal feature that caters to a diverse audience, simplifies the trading process, and can enhance the overall user experience. By providing an accessible entry point for beginners and advanced tools for seasoned traders, we continue to innovate in the dynamic world of cryptocurrency trading.Published on Jun 13, 2024Updated on Jan 2, 202651How do I secure my exchange account?
The password should be 8–32 characters long, and include a number, a lowercase letter, an uppercase letter and a special character. Once done, select Sign up to proceed. In the example above, we use an email address to create a new account. After you select Sign up, you'll receive a verification email from us to the address you provided. Check your email for the six-digit verification code, enter it in the required field, and select Continue to complete the registration process.2.Published on Jun 12, 2024Updated on Mar 23, 20261,318OKX Learn to Earn: BTC halving 2024 event rules
OKX may delay the distribution of event rewards due to system issues or other special circumstances. If you have not received the event rewards within 48 hours after completing the account verification, please contact customer service, and we will actively follow up on the situation.Published on Mar 26, 2024Updated on Aug 28, 20256,676How do I determine my company type and understand which documents I need to prepare?
If necessary, you may also consider seeking advice from external legal counsel or consultants who specialize in corporate matters. Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on Feb 12, 2026136How do I add OKX widget on my phone?
Note: in case you have skipped the prompt, you may find this toggle from Settings > Apps > Menu > Special access > Appear on top > Make sure toggle is on for OKX.Published on Aug 15, 2023Updated on Apr 10, 20265,886Spot grid bot FAQ
Once you create your Spot grid bot, the initialization process, as described here, takes place. This involves placing buy orders, sell orders, or a combination of both, depending on your chosen investment mode.Published on Aug 28, 2025Updated on Jan 22, 202618Trading Signal Bot FAQs
The process largely depends on how your script provider has encoded alerts to enable you to transmit signals from the script to OKX or any external platform. Certainly, the most fundamental step in this process involves creating alerts based on your script's conditions and then sending these alerts to the OKX Webhook URL. However, it's important to note that each script may have a different approach.Published on Oct 9, 2023Updated on Apr 10, 2026136What are OKX's crypto trading bots and how do I utilize them?
A special feature called Continuous Trading Cycles allows the trading bot to keep running, buying during dips and selling during rebounds, or starting new trading cycles after hitting the take-profit target. Learn how to use the Spot DCA (Martingale) trading bot here.How can I access OKX’s trading bots?Published on Sep 4, 2025Updated on Jan 20, 20261