All
FAQ
Announcements
Product documents
Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on Feb 12, 202634Where can I find the minimum deposit amount required for non-BTC?
If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.Published on Oct 16, 2024Updated on Oct 24, 202554How can I reduce trading fees?
You can apply for VIP status if you meet either of the following conditions: Maintain account assets of 100,000 USD or more, or Reach a total trading volume of 1,000,000 USD or more in the past 30 days. After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page.Published on May 19, 2025Updated on Apr 10, 202664How do I buy crypto with BLIK?
If you buy with BLIK, the PLN funds will be automatically converted into crypto assets at the time of purchase — they can't be withdrawn as PLN. To withdraw crypto assets, please refer to the following articles: How do I make a crypto withdrawal? (app) How do I make a withdrawal? (web)7. Where can I find the BLIK processing fee? The BLIK processing fee will be clearly displayed on the Preview screen before you confirm your transaction.Published on Aug 20, 2025Updated on Dec 31, 20255How do I buy crypto with PayPal?
You can now buy crypto on OKX with your PayPal account. After you add your PayPal account on our platform, you can use it to buy crypto instantly. Buy with PayPal is only available for EU residents who have completed account verification.How do I buy crypto with PayPal?Published on May 2, 2025Updated on Dec 31, 20254Where do I find limits, fees and processing time details for cash withdrawal?
Withdrawal limits are the minimum and maximum amounts you can withdraw from your OKX account in a single transaction or within a set period (daily, weekly, or monthly). These limits are in place to protect your account and meet regulations. The limits can vary depending on factors like: The withdrawal method you choose Your account verification level When selecting a withdrawal method, you'll find the remaining limit for each one. Select the information (i) icon for more details.Published on May 23, 2025Updated on Mar 4, 202634Where do I find limits, fees and processing time details for cash deposit?
Deposit limits are the minimum and maximum amounts you can transfer into your account in a single transaction or within a set period (daily, weekly, or monthly). These limits are in place to meet local regulations. The limits can vary depending on factors like: The deposit method you choose Your account verification level When selecting a deposit method, you'll find the remaining limit for each one. Select the information (i) icon for more details.Published on May 23, 2025Updated on Feb 12, 202628How can I troubleshoot web or app issues?
If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and turn on screen sharing. If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app >...Published on Feb 11, 2026Updated on Apr 10, 20266How can I protect myself from scammers?
What should I do if I’m scammed in a C2C trade and the other party refuses to refund? During a P2P trade, if you encounter a dispute such as limited buying attempts, the other party not releasing tokens or the other party paid using a non-verified account etc, you can submit an appeal for the order. Within 72 hours of order creation, please tap the self-service appeal link, select the relevant order, and upload supporting evidence such as payment screenshots.Published on Aug 21, 2023Updated on Mar 3, 202612,083How do I buy crypto and earn rewards?
How do I receive rewards from this campaign? You can earn rewards by following these steps: Opt in to the campaign through the app Buy at least €100 or $100 of any eligible crypto to lock in €5 in BTC reward. You may use USD, EUR, USDC, or USDG for the purchase.Published on Feb 19, 2026Updated on Apr 6, 20263How do I buy crypto with Google Pay?
If you want to find out how you can buy crypto with Apple Pay, visit here.Published on Jul 22, 2025Updated on Feb 4, 20263How do I buy crypto with Apple Pay?
Apple Pay isn't supported on web or Android devices at this time.How do I buy crypto with Apple Pay? For the best experience, please add your card directly through the Apple Wallet app. Once added, you can choose Apple Pay as your payment method on our app to buy crypto with that card.Published on Jul 2, 2025Updated on Mar 2, 20265How do I buy with debit / credit cards?
Where can I view past purchases I've made with debit or credit cards? You can find your order: On the web: Buy crypto > Express Buy > Order history On the app: select Portfolio > Transactions > filter Buy type Web: order history on the express buy page App: transactions on the Portfolio pagePublished on Feb 22, 2024Updated on Dec 31, 2025579How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Proceed to select the Language option at the top menu to browse the list of languagesPublished on Sep 25, 2024Updated on Feb 25, 20266,882How can I do spot trading with the Jupyter Notebook?
How can I figure out what mode my current account configured as?Published on Sep 29, 2023Updated on Sep 10, 2025550