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How do I use a physical security key to protect my account?
We support advanced authentication methods, including hardware security keys, to help protect your account. You can use a hardware security key in two main ways:1. Passkey Based Authentication Use your hardware security key to verify your identity during logins and key actions—such as withdrawals—offering an extra layer of security against unauthorized access.Published on 10 Jan 2025Updated on 12 Feb 2026FAQ17,934What should I do if the T+N security protection is triggered and I can't trade?
What is T+N (Security protection for buying crypto)? T+N refers to a security protection mechanism for cryptocurrency purchases. When you buy crypto through P2P on the platform, the system performs a comprehensive risk assessment of the transaction. Based on this assessment, it may temporarily restrict the withdrawal and P2P resale of the equivalent assets for N days.Published on 17 Mar 2023Updated on 4 Apr 2026FAQ2,642Understanding OKX's Security Fund
Not an Insurance Product The Security Fund is not an insurance policy, a custodial protection fund, or a guarantee against user losses. OKX is not an insurer, and the Security Fund does not cover losses arising from a user's individual trading decisions, security breaches, or unexpected market events. Users are always solely responsible for their own risk management.2.Published on 25 Mar 2026Updated on 6 Apr 2026FAQ3What's OKX Security Assistant?
OKX Security Assistant is an application developed by our security team to protect our Windows users, prevent virus and trojan attacks, and safeguard user assets. When you receive a risk alert from OKX Security Assistant on a Windows device, it indicates that the current device environment may pose threats to your account and asset security.Why did I receive a risk alert from the OKX Security Assistant?Published on 15 Jan 2026Updated on 13 Feb 2026FAQ14Security audit report collection
Overall Certik has found 5 security issues. Three of them are low risk and informational findings, and two of them are at undetermined risk levels. All of those issues had already been solved. Learn more on the audit report here.OKX Wallet Threshold-lib audit report - 2023.10.11 The Threshold-lib of OKX Wallet has passed the security audit by Certik.Published on 11 Nov 2022Updated on 27 Jan 2026FAQ7,078What's Strategy protection and hidden personal trades features?
With strategy protection, your entries are protected and possible slippage issues through external signal replication by another Lead trader are minimized, thus, maintaining the validity of trading strategies.How do I use the Strategy protection feature?Published on 14 Jul 2024Updated on 8 Apr 2026FAQ62What's the current status of the temporary account security measure?
This temporary restriction helps to protect your account from unauthorized access in the event that your login credentials or linked information have been compromised. By delaying certain account activities for a short period after security changes, we allow time for any potential unauthorized access to be identified and addressed.Published on 4 Jul 2024Updated on 24 Mar 2026FAQ159How do I secure my exchange account?
For more information on preventing phishing attacks, please refer to: How can you protect yourself from phishing website scams? How can you protect yourself from a phishing attack? We recommend following the above guidance to enhance your account security. OKX will work together with you to safeguard your account, reduce the risk of cyber threats and scams, and protect your digital assets. Strengthening account security is the first step toward protecting your assets.Published on 12 Jun 2024Updated on 23 Mar 2026FAQ1,315How do I secure my MPC wallet?
An MPC wallet is a type of cryptocurrency wallet that uses three secret codes called private key shares to secure your assets.Published on 22 Aug 2023Updated on 17 Nov 2025FAQ417How can I protect myself from scammers?
Here are some tips to avoid potential scammers and learn how to secure your assets.1. Does OKX hold crypto or cash? We only hold onto the seller's crypto once the order is made, for security (otherwise known as escrow). Escrow is a legal term used when a third party holds the assets in a transaction until an agreement has been met between the buyer and the seller.Published on 21 Aug 2023Updated on 3 Mar 2026FAQ12,075OKX to activate the price protection mechanism for the RWA token index
For index calculation logic, please refer to: Spot index prices Please note: Price protection is enabled for the XAUT/USDT and XAUT/USD indices (threshold X = 10%). Based on market conditions, OKX may enable protection for additional RWA indices, disable protection, or adjust parameters without further notice. OKX team November 6, 2025 Disclaimer This content is provided for informational purposes only and may cover products that are not available in your region.Published on 6 Nov 2025Updated on 21 Nov 2025AnnouncementsHow can you protect yourself from a phishing attack?
For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here. OKX will not ask for your SMS/email/GA verification code in any way.Published on 17 Aug 2023Updated on 3 Mar 2026FAQ3,692How do I protect my account from Trojan horse takeovers?
Separate devices: keep your authentication and passkey apps on a secondary secure device when possible.Device safety Avoid jailbreaking or rooting your devices. Protect devices with strong PINs, biometrics, or secure locks. Refrain from visiting untrustworthy websites or installing unknown software. Use devices and software from reputable sources only. Note: If your email, authenticator, and passkey accounts share the same login, a hacker could compromise all of them at once.Published on 30 May 2025Updated on 5 Feb 2026FAQ11How do I secure my account after detecting unusual activity?
For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator. Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices.Published on 21 Mar 2025Updated on 12 Feb 2026FAQ32How can the OKX NFT Marketplace keep your NFT investments secured?
This multi-chain approach allows users to diversify their NFT portfolio while still enjoying the same high level of security and safety. No matter which blockchain you prefer, OKX is committed to protecting your assets. In conclusion, security and safety are paramount when engaging in the vibrant world of NFTs. OKX NFT Marketplace sets a new standard for multi-chain security and safety.Published on 10 Nov 2023Updated on 12 Sept 2025FAQ20