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How do I change my phone number?
Select Send code in both the SMS code from new phone number and SMS code from current phone number fields. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on 7 Sept 2023Updated on 12 Mar 202614,400How do I check the number of block confirmations? (web)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You will receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on 22 Aug 2023Updated on 12 Feb 2026140How do I check the number of block confirmations? (app)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You'll receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on 22 Aug 2023Updated on 29 Jan 2026595How do I migrate my email address or phone number to another account? (web)
Each user can only have one verified account.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter your new phone number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers. Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear.Published on 22 Aug 2023Updated on 1 Apr 2026385How do I migrate my email address or phone number to another account? (app)
You're not allowed to withdraw your assets after the account is closed.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter Your New Phone Number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers.Published on 22 Aug 2023Updated on 9 Feb 2026592EVM Inscription Tool FAQ
This allows you to record various files on the Ethereum mainnet as long as the file size doesn't exceed 96 KB. This protocol essentially involves adding memo information, in hexadecimal characters, within transactions completed on the blockchain. As a result, the information you recorded can't be changed and is protected by the Ethereum network's security features.2. How do I use EVM Inscriptions?Published on 15 Dec 2023Updated on 18 Dec 202523Crypto profit & loss analysis (PnL) FAQ
How far back is the historical record of Crypto PnL analysis? The historical data is recorded from November 6, 2020. Cryptos held before this date and not sold will be calculated at the price of 00:00 on November 6, 2020.10. Do Perpetual/Futures profits and Margin profits affect the profits in Crypto PnL analysis?Published on 22 Aug 2023Updated on 6 Apr 2026104What are decentralized applications (DApps)?
OKX Discover page is a DApp hub, where users can gain insights from a range of indicators of DApps, such as their number of active users, popularity and trading volume. We'll keep growing our features to help users access the best experience. DApps page on OKX platform for the user to explorePublished on 3 Nov 2022Updated on 6 Mar 202630What documents are accepted as proof of sources of funds from decentralized finance?
Transaction history from your cryptocurrency wallet(s) showing the buying and selling record of the NFTs, including the transaction details, purchase date, and price paid. Screen capture from the platform that clearly displays your profile information (for example, username and email) confirming ownership. Important details to confirm the transaction of the NFTPublished on 12 Nov 2024Updated on 9 Feb 202653Why hasn't my withdrawal arrived in the account?
Select three dots at the top right > Select Withdrawal history to view withdrawal records for the past 90 days. On the Web: 1. Select Assets > Withdraw 2. Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements?Published on 22 Aug 2023Updated on 8 Apr 202620,656What should I do if the other platform didn't receive my withdrawal?
If our platform shows that the withdrawal has been transferred out, but the other platform indicates that it hasn't arrived, these might be the reasons and how you should deal with it: Block not confirmed, please be patient: After the digital asset withdrawal is recorded on the blockchain, we recommend providing the hash value to the receiving platform for tracking.Published on 18 Oct 2024Updated on 3 Mar 2026674Convert FAQ
You can view the transaction history by selecting Record on the Convert page. Alternatively, you can view them in Assets > History > Asset > filter Convert type. Select Record on Convert page to view your convert transaction5. Why can't I find the crypto I want to convert in the Convert list? You can only see the currently supported crypto in the Convert field. If you can't find your desired crypto, it may not be supported at the moment.6.Published on 27 Sept 2023Updated on 8 Apr 20261,495What should I do if I made a P2P payment mistake when buying crypto?
Important note When submitting a dispute, provide clear proof of payment (such as screenshots or transfer records) to help speed up resolution. You can submit a dispute while contacting the merchant; customer service will intervene if necessary. The merchant's phone number shown on the page is a temporary virtual number and expires after 3 minutes. You can return to the order page to obtain it again. Please don't enable call blocking after submitting a dispute, as we may contact you by phone.Published on 20 Mar 2023Updated on 7 Apr 2026315BRC20 Trading and Inscription FAQ
Select your preferred frequency in the Repeat transactions field Note: the number of transaction data that you have inserted represents the number of signatures required for the inscription 6. Select Confirm to complete the inscription transaction Fill in all the inscription details to create a transaction5. How do I buy and sell BRC-20 tokens? You can refer to this article to learn more about how to buy and sell BRC20 tokens.6. What should I do if I have insufficient BTC tokens?Published on 20 Dec 2023Updated on 2 Mar 2026817DEX Referral FAQ
Arrival details: Receiving address: the wallet address you used to create the referral code (corresponding chain address) Commission token: settled in the token your friend actually paid as service fee Example: if a friend trades on X Layer with OKB service fee, you receive OKB commission to your X Layer addressHow do I view commission records? Steps: Open the Referral Center Select Commission Records View detailed information Available data: Transaction time. Transaction amount.Published on 31 Dec 2025Updated on 11 Feb 20262