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How do I avoid scams from off-site communication in P2P transactions?
They then demand extra payments outside our platform, cancel the trade after receiving the cash, and move the USDT elsewhere—leaving the buyer with neither their crypto nor a refund.What are some of the warning signs to look for? Requests to move conversation to WhatsApp, Telegram, or other platforms. Fake “OKX Support” emails or messages. Requests for extra payments outside the platform. Suspicious claims such as “account restricted, help me unlock it.”Published on 11 Sept 2025Updated on 26 Sept 202513How to prevent phishing emails?
The links don't match the official domain Hover over any link (without clicking). If the URL doesn't belong to an official OKX domain, don't open it. When the email address looks correct but the content feels suspicious Even if the sender address appears to be official, you should be cautious if the email content includes unusual instructions such as clicking links or providing personal information. In such cases, you should further verify the email's authenticity.Published on 24 Jun 2025Updated on 16 Dec 20253List of DApps that temporarily don't support AA Smart Account
As AA Smart Account is just newly launched, not all on-chain DApps may support it. This can result in errors when interacting with them using an AA Smart Account. Below is a list of DApps that currently do not support the AA Smart Account. However, we are actively working with these teams to accelerate their support for the AA Smart Account. We believe that as the AA Smart Account continues to...Published on 11 Aug 2023Updated on 12 Sept 202583What does OKX NFT Marketplace offer but other platforms don't?
This feature not only provides unparalleled control over trades but also signifies a commitment to user-friendly interfaces. The emphasis on data inclusion and automatic parsing sets OKX apart, boasting an impressive 1.70 million collections and a staggering 670 million NFTs.Aggregator expertise In the realm of order aggregation, OKX sets a new industry standard with its bilateral buy and sell orders.Published on 27 Dec 2023Updated on 12 Sept 202524How can I protect myself from scammers?
Over time, they may introduce trading or investment opportunities and encourage you to scan QR codes or register on external platforms. These external platforms are often fraudulent. Once you deposit funds, there is a significant risk of permanent financial loss. If you encounter this behavior: Don't engage further. Don't transfer funds to external platforms. Don't scan unknown QR codes. Report the user immediately through the platform’s reporting or appeal function.7.Published on 21 Aug 2023Updated on 3 Mar 202612,075P2P sell crypto FAQ
To avoid losing assets, don't select Received if you haven’t received the payment.7. What happens if the buyer keeps reminding me to release crypto? Before selecting Received, check your receiving account (e.g. bank account) to confirm that the funds have been received. Don't release the crypto if you haven’t received the payment. Reach out to the buyer first.8. How can I cancel a sell order on OKX P2P Trading?Published on 1 Sept 2023Updated on 7 Apr 20261,113Affiliate FAQ
You attempt to be recalled by an affiliate but don't meet the recall criteria, preventing the establishment of the invitation relationship.2. Is it possible for me (as an invitee) to find out if I meet the criteria for recall by an affiliate? No, it's not possible.3. Under what criteria can I (as an invitee) be recalled by an affiliate? As an invitee, you might be recalled if you haven't made any deposits, trades, or logged in for over 180 days.4.Published on 4 Dec 2024Updated on 6 Apr 2026722How do I add OKX widget on my phone?
You might be prompted to authorize permission to Display over other apps, allow it to continue. Note: in case you've skipped the prompt, you may find this toggle from Settings > Apps > Menu > Special access > Appear on top > Make sure the toggle is on for OKX. (Optional) Select Preferences to configure the look & feel of the widget Drag the floating widget to the desired area on your device screenWhat's the recommended device settings?Published on 15 Aug 2023Updated on 1 Apr 20265,881How do I start trading cryptocurrency on OKX with Smart Trading?
Learn more about Signal trading here.How do I decide which Smart Trading product is best for me? Whether you're a crypto newbie dipping your toes into the market for the first time or a seasoned trader looking to optimize your strategies, Smart Trading has something for everyone.Published on 7 Apr 2024Updated on 15 Oct 202571How do I check if an email is officially from OKX via EML file?
If "From" and "Return-Path" don't match, the sender may be spoofed. Don't click suspicious links or attachments. If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you? Scammers can modify parts of an email's header to make the message appear as if it was sent from a legitimate domain, including an official address. This is possible because the email delivery protocol (SMTP) doesn't verify the true identity of the sender.Published on 24 Nov 2025Updated on 4 Mar 202615What's the multisig scam?
This means that while it might appear that you have control over transactions, malicious smart contracts give full control to the scammer, leaving you unable to access or manage your assets. Here are some tips to protect yourself against multisig scam: Be cautious of unsolicited requests Don't interact with smart contracts or sign any transactions from sources you don't trust or are unfamiliar with.Published on 20 Aug 2024Updated on 12 Sept 202595How do I display historic orders on the chart?
Below is how you can start displaying your historic orders on the chart: Select Display on the trading chart Head over to the main menu on the trading chart and select Display Select Historical Orders Tick the Historical orders option to enable it Your historical orders will appear on the chart Once the page loads up, look up the historical order Hover over the historical order to view the details of your historical trade.Published on 29 Nov 2024Updated on 10 Sept 2025417How do I turn on the Economic Calendar on the original chart?
Hover over or click the markers to view event details, such as descriptions and expected impacts.Published on 10 Mar 2025Updated on 24 Mar 20263Copy trading FAQ
What factors could stop me from copying a trade in copy trading?Published on 15 Sept 2023Updated on 4 Mar 2026686What's a private key/seed phrase?
To keep your assets safe, don't screenshot. To ensure that the backup seed phrase is correct, proofread the seed phrase multiple times and you can import the seed phrase to the Ether wallet to verify. Be sure to take care of your seed phrase that you've backed up. You can view and backup your seed phrase in your wallet.Published on 24 Aug 2023Updated on 4 Apr 20262,868