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How long does it take to complete my identity verification?
If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on 5 Sept 2023Updated on 6 Apr 20267,025How do I change my login password?
Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: withdrawals and P2P trading will be unavailable for 24Published on 22 Aug 2023Updated on 4 Mar 202619,594How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 9 Feb 20264,073What's the current status of the temporary account security measure?
For a period of 24 hours following any of the changes made to the security settings, as described above, you'll be unable to: Create or edit sell ads (highlighted at the top of the marketplace; this premium placement provides the highest visibility and credibility in our P2P trading marketplace, which can drive more traffic.Published on 4 Jul 2024Updated on 24 Mar 2026159How do I explore new tokens?
Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when exploring new tokens. Market Capitalization: explore the top tokens ranked by market capitalization. Trading Volume: explore which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings?Published on 9 Aug 2024Updated on 17 Nov 2025How do I discover new tokens?
Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when discovering new tokens. Market Capitalization: explore the top tokens ranked by market capitalization. Trading Volume: discover which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings?Published on 9 Aug 2024Updated on 10 Sept 202555How do I create passkeys? (app)
Select the edit icon to rename your passkeyReset or remove passkey As a security precaution, resetting or removing a passkey may trigger a 24-hour restriction on withdrawals and P2P trading: If you reset your passkey, the restriction will apply automatically. If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply.Published on 16 Aug 2023Updated on 6 Apr 202612,943How do I link an authenticator app?
For your security, withdrawals or P2P trading will be disabled for 24 hours after your authenticator app is reset.Published on 29 Aug 2023Updated on 9 Apr 202616,053Why is my withdrawal taking longer than usual?
This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.Published on 29 Feb 2024Updated on 12 Feb 2026201What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Your API key will remain unchanged.Data updates Some data, such as asset analysis, PNL, fee levels, and transaction records, may take 24 to 48 hours to fully update after the change.Account statements and history Generating or downloading account statements, trading history, and funding history will become available 48 hours after the update.Broker platforms Your authorizations to broker platforms and Fast API will be reset during the system update.Published on 2 Jul 2025Updated on 17 Nov 2025169United Kingdom (UK) financial promotions FAQ
A mandatory 24-hour 'cooling off' period will be introduced, during which time you'll be unable to buy or trade cryptoassets. You can, however, still deposit fiat to your account.What's the FCA assessment questionnaire? This is a brief questionnaire to enable is to assess your understanding and experience of the risks involved in trading cryptoassets.Published on 28 Dec 2023Updated on 9 Feb 202669Lead traders: Spot lead trading guidelines
(Mon) ETH/USDT Bought: April 24, 2023 Sold: April 24, 2023 +300 USDT 30 USDT April 25 (Tue) BTC/USDT Bought: April 24, 2023 Sold: April 25, 2023 -1,000 USDT 0 Settlement period (April 17 - 23) Net PnL in settlement period: 200 - 50 + 300 - 500 + 500 + 100 = 550 USDT Total withholding amount: 20 + 30 + 50 + 10 = 110 USDT Actual profit shared with lead trader: 550 USDT × 10% = 55 USDT Returned to copy trader: 110 - 55 = 55 USDT After selling copy trade crypto, the copy trader's total profit is 550Published on 30 Oct 2023Updated on 9 Apr 2026195How do I create passkeys? (web)
If you prefer to change the device name directly, you have the option to edit it during login by accessing Manage Devices > Linked Devices within the Chrome browser.Reset or remove passkey As a security precaution, resetting or removing a passkey may trigger a 24-hour restriction on withdrawals and P2P trading: If you reset your passkey, the restriction will apply automatically.Published on 16 Aug 2023Updated on 29 Jan 20264,259What's Wallet Connect?
You can withdraw up to 10,000 USD within 24 hours without a password. Any amount exceeding this limit will require additional verification.Does connecting an account pose a security risk to my wallet? No. Connecting requires a wallet signature, ensuring that only you can complete the process. Your seed phrase and private keys are never stored, keeping your wallet secure.What are the rules? Only verified Exchange main accounts can connect wallets.Published on 7 Jan 2025Updated on 3 Mar 20261,276Why should I choose OKX affiliate program?
Dedicated 24/7 account managers: anytime you face any issue, our experienced 1-to-1 account manager and customer support will be at your service. Instant messaging: you can chat with your invitees one-on-one or in a group chat on our platform anytime, anywhere. Partner with sub-affiliates: build and manage your own team, and work together with sub-affiliates to expand your reach.Published on 19 Apr 2024Updated on 6 Apr 202618