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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026411Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on 29 Feb 2024Updated on 12 Feb 2026201How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on 5 Sept 2023Updated on 6 Apr 20267,025How do I buy and sell crypto with a third party?
Most of the settlement is done on-chain and it takes between 1-30 minutes, depending on the network. Some providers settle off-chain, directly from OKX. You will receive your crypto once the payment is completed.How can I check my order status? You can check your order status on the order page. Most of the settlements are done on-chain and should take up to 30 minutes, depending on the network.Published on 5 Sept 2023Updated on 6 Apr 2026674USDG Convert Fees Change Announcement
Go to Asset under Earn. Select USDG to view your rewards. Go to Earn under Explore. Select USDG to view your rewards. FAQ When and how are rewards distributed? Rewards are distributed every Wednesday directly to your funding account. How are rewards calculated? OKX takes the lowest hourly snapshot balance of each day as your eligible balance for that day's rewards.Published on 20 Feb 2026Updated on 21 Feb 20264Why can’t I see or use my crypto balance?
Check network confirmations: Deposits may take longer if the blockchain network is busy. If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on 14 Oct 2025Updated on 15 Jan 20266How do I close lead trades with a limit order and custom amount?
You can find out more in this article.How do I set a take profit and stop loss? Go to your ongoing orders to set a TP/SL. You can set the TP and SL trigger price. The amount will be the same as the related ongoing order.How does a copy trader sell assets or close positions? Copy trader orders will replicate the orders of the lead trader they are copying.Published on 5 Dec 2023Updated on 9 Feb 20262,263How do I download my account statements?
Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on 6 Nov 2024Updated on 1 Apr 202678How do I verify OKX's ownership and balance of the wallet address?
It may take some time to synchronize. Please refer to here Use third-party nodes: Infura、Alchemy Example: Alchemy provides ethereum archive node serviceOKLink API balance verification Login to OKLink Go to profile > API Select Create API under On-chain Data to create apiKey Configure parameters related to OKLink open API in the rpc.json file OKLink is a blockchain big data company that provides an open interface to query the address balance of a specified height in the blockchain.Published on 26 Sept 2023Updated on 26 Jan 2026996What's Smart Sync on spot copy trading?
Go to the copy trading homepage and go to My copies. You can view details and copy trading PnL for the lead trader’s ongoing and historical trades Under My trades you can find the lead trader whose copy trade settings you want to edit. Go to Copy trade details to view detailed data of your copy trades, including copy trading PnL, changes to your total investment, and ongoing and previous trades Under Copy trade details, select Settings to go to the copy trade settings page.Published on 9 Oct 2024Updated on 4 Mar 2026266Where do I find limits, fees and processing time details for cash withdrawal?
Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account. While we offer many cash withdrawal methods that are instant, some can take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time.Published on 23 May 2025Updated on 4 Mar 202634How do I add funds into my Pay balance?
Go to Simple and select Pay from the main menu Select + Add to add funds from portfolio Enter the amount you want to add to your Pay balanceHow do I transfer funds from my Pay balance to portfolio? Select the arrow icon in Pay Select the Transfer to portfolio option from the selection pop-up Follow the instructions as setHow long will it take for my assets to appear in my Pay balance? It typically takes a few seconds for transfer to be processed.Published on 16 Sept 2025Updated on 28 Jan 20261I haven't received the verification code
You can also go to the P2P marketplace to browse and select a suitable Merchant ad to complete your trade.Published on 16 Aug 2023Updated on 7 Apr 202632,715How do I identify OKX official accounts?
Here are some simple steps that you can follow: Go to our channel verification, and select the channel that you would like to verify Insert the group link, username, or website link and select Verify The verification result will be displayed Note: If you're verifying the username, make sure you add "@" before the username to avoid an inaccurate search result. If you're verifying the phone number, make sure you select the right country code.Published on 11 Aug 2023Updated on 26 Jan 20265,364What's the P2P Merchant Program?
The Diamond Merchant status is granted only to experienced and secure merchants, taking into account your trading volume, speed, and quality of service. Once you become Diamond Merchant, the status will be reviewed on a monthly basis. You can apply by following the steps below: Go to Menu > P2P Trading > P2P > Profile > Become a Super Merchant to apply.Published on 5 Sept 2023Updated on 25 Feb 2026599