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How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on 18 Mar 2026Updated on 6 Apr 20263How do I stay safe from phishing SMS using the name OKX?
One of the latest methods involves phishing SMS messages that appear to come from OKX—a legitimate and trusted platform. These fake messages are not only misleading in content, but also dangerously convincing in appearance, often showing up in the same SMS thread as our real communications. Below, you'll find a breakdown of how these scams operate, why they’re so effective, and what steps you can take to protect yourself and your crypto.What’s happening?Published on 9 May 2025Updated on 4 Mar 2026321Why did my identity verification fail?
Note: You can refer to How do I verify an individual account for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason for identity verification? You can check your email for the failed reason and submit it again by clicking the link.Published on 5 Sept 2023Updated on 10 Apr 202611,531A beginner's guide to identity verification
Please contact customer support with your ID number if you are unsure about which account is connected to your ID. Once you register your ID with your account, you're responsible for remembering it. We can't retrieve your registered ID for you through the website if you forget it, so please ensure the information you submit is correct and that you keep a record of your ID details. Related articles: Why did my identity verification fail? How do I verify an individual account?Published on 25 Sept 2023Updated on 25 Mar 20266,457How do I verify an individual account?
Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support. Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.Published on 25 Sept 2023Updated on 6 Apr 202631,037How do I set up a recurring buy plan?
How do I manage my recurring buy plan? You can manage your plan easily from your plan details. Go to the Activity page and you'll find Recurring buy option on top of the page. Select Recurring buy to view all the plans you've set up. From there, you can edit your plan and, if needed, you can pause, resume, or cancel your plan. How you access the management part of Recurring buy on Exchange mode How you access the management part of Recurring buy on Simple mode4.Published on 23 Jan 2025Updated on 31 Dec 202550How do I find my deposit address and tag/memo/comment?
Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on 22 Aug 2023Updated on 10 Apr 202668,458Why is Pay moving to Simple mode?
As part of this update: Pay mode is no longer available in Singapore Pay now supports USDG, USDT, and USDC on X Layer only Token conversion isn't availableWhy did we make this change? Simple Pay reduces complexity and makes it easier to use Pay for everyday transactions. We’ll continue expanding features over time. Learn more about what Pay is all about here.Published on 27 Jan 2026Updated on 28 Jan 20264How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.DingTalk Go to the DingTalk page, copy the page link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Tiktok Go to the Tiktok page, select the profile. Copy the link.Published on 11 Aug 2023Updated on 26 Jan 20265,364How do I deposit USD with International Wire transfer as a Singapore user?
As a Singapore user, why did I receive less than 100 USD in my OKX account after transferring 100 USD via international wire transfer? The final amount received may be lower due to fees. We deduct a 1.5 USD processing fee per transfer, and additional charges may be applied by your bank. We recommend checking with your bank for any extra fees that may apply.6. How do I check my cash deposit history?Published on 12 Mar 2025Updated on 3 Dec 20252What's OKX Security Assistant?
When you receive a risk alert from OKX Security Assistant on a Windows device, it indicates that the current device environment may pose threats to your account and asset security.Why did I receive a risk alert from the OKX Security Assistant?Published on 15 Jan 2026Updated on 13 Feb 202615Copy traders FAQ
How do I choose a lead trader as a copy trader? Here you can view key data about each lead trader to help you decide whose trades you want to copy.Published on 1 Sept 2023Updated on 6 Apr 2026182Learn & Earn Campaign that is only for Turkish users event rules
This event is open to users in the Turkey region who hold Turkey ID documents You can learn about blockchain knowledge, understand OKX, complete the quiz, and have the opportunity to earn free tokens. Read the rules below to learn more.When does the event take place? The promotion starts on 24 October, 2023 (10:00 UTC+3) and ends on 14 November, 2023 (23:59 UTC+3).How do I participate? Read the provided learning materials to quickly understand OKX, and answer all the questions in the quiz.Published on 24 Oct 2023Updated on 9 Feb 202637Understanding the risks of using digital payment token services
Stay informed about regulatory protections and understand the risks before choosing a platform.Published on 17 Jun 2025Updated on 17 Nov 20252Unseen City Shirts - The Roses and The Bees - NFT FAQ
How do I create an OKX Web3 wallet? Creating a wallet is a simple and free process. Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours.Published on 19 Apr 2024Updated on 8 Sept 202523