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Why am I asked to confirm my personal details again?
At times, we may require you to reconfirm your personal details. If this happens, you’ll be notified by us via email. It’s important to provide the requested information promptly, as failing to do so within the specified timeframe may result in temporary account restrictions.Why do I need to reconfirm my details? Verifying and updating your personal details is a standard part of our identity...Published on 19 Mar 2025Updated on 15 Oct 2025144Why is my deposit/withdrawal suspended?
We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we'll resume our service immediately. Please stay tuned to our announcements for the most up-to-date status reports.Node upgrade (Deposit/withdrawal suspension) The community and project team typically work together to upgrade Node. Upon the completion of the upgrade, you can refer to the project team's official announcement. What's a node?Published on 31 Aug 2023Updated on 26 Jan 2026992How do I authorize a new device when I log in?
We'll send you a message there. Open it to review new login info and confirm or cancel authorization. You'll also need to input the security code (one-time password) that they see from the new device to the old device.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account.Published on 31 Aug 2023Updated on 16 Mar 202613,744How do I manage my P2P settings?
We'll never ask you for your personal info through a call or message you haven't requested. If you receive a suspicious email, SMS, or voice call, try to verify it through our official verification tool. If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 17 Mar 20262,527Why did my identity verification fail?
You can check your email for the failed reason and submit it again by clicking the link.Published on 5 Sept 2023Updated on 7 Apr 202611,528Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
In this article, we'll introduce how it works and explain the general mathematical concept, but if you're interested in diving deeper, start here or here.How does it work? *Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on 10 May 2023Updated on 8 Sept 2025179What's the Spot Grid bot and how do I use it?
The bot then places buy orders below the current price and sell orders above it at set intervals, known as grids, which together form your entire trading range. When the crypto price reaches a buy or sell level, the trade is automatically executed. After this, the bot then places new buy orders below the current price and sell orders above it once again. This setup allows the bot to continuously buy low and sell high.Published on 29 Apr 2025Updated on 17 Nov 20251How do I verify an individual account?
We'll review your application within 24 hours and you'll be notified instantly once we've completed it. If you've any questions or need to amend your information, you can seek assistance by using our OKX Support Center chatbot to connect with our customer support team, either via our website or app.FAQ1. Why do I need to verify my individual account again? We're required to regularly request that customers verify their identity information. 2.Published on 25 Sept 2023Updated on 6 Apr 202631,012Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
In this article, we'll explain how we use zk-STARK to protect user privacy while proving our solvency.Before we continue, it's helpful to understand some basic ZKP terms, like Circuit, Merkle Tree, and Commitments. For beginners, there are many resources available to help you get started. For advanced users, you may refer to the MOOC Course and the academic monograph.How does zk-STARK work? We create a Merkle tree using the hash of each user's account as the leaves.Published on 21 Oct 2024Updated on 11 Feb 202692How do I enable allowlist? (app)
Please review these addresses and if you wish to verify them permanently, try one of the following two methods: Wait until the 30-day verification expires and verify the addresses again permanently. Delete the addresses and add them again as permanently verified addresses. How to delete a withdrawal address from the Address Book: Go to the Address Book, tap Settings (three dots) next to the address > Delete Address.Published on 14 Aug 2023Updated on 31 Mar 20261,902I haven't received the verification code
Then add the following email domains to your email whitelist, wait 10 minutes, and try requesting the authentication code again. noreply@mailer1.okx.com noreply@mailer2.okx.com noreply@service2.okx.com noreply@service3.okx.com Update the app: Go to Menu > About OKX > Check updates. Once the app is updated to the latest version, try requesting the authentication code again. If the page shows that the authentication code failed to send, please wait 1 hour before trying again.Published on 16 Aug 2023Updated on 7 Apr 202632,691How do I add my emergency contact?
Switch on the notification feature Ensure that the details provided are spot on Select when to notify your contact — we'll first reach out after your inactivity period, and if there's no reply within Your response time, we'll contact them. Set the inactivity period and your response time Review the information and make your confirmation.Published on 24 Jul 2025Updated on 12 Feb 2026260How do I set up a recurring buy plan?
If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.Published on 23 Jan 2025Updated on 31 Dec 202550What should I do if facial recognition fails?
If you reach the maximum number of attempts, wait 1 hour before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance.Published on 11 Oct 2024Updated on 6 Apr 2026434Satoshi test FAQ
Convert your assets to another cryptocurrency and then proceed with the Satoshi test again.Published on 28 May 2024Updated on 15 Oct 202539