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How do I close my account? (web)
If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.Published on 22 Aug 2023Updated on 3 Apr 2026458How do I close my account? (app)
Go to Settings, and select Close account Opening Close account page 4. Closing your account is permanent and irreversible. If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.Published on 22 Aug 2023Updated on 3 Apr 2026890How do I close lead trades with a limit order and custom amount?
Trade > Lead trades Set the price and amount that you long for before closing the futures lead trade position Set a TP/SL for your order or close it with a market order Copy trading > My dashboard > Ongoing Open the Copy trading page to start closing your futures lead trade position Select the Close all button to close your futures lead trade positionHow do I set a take profit and stop loss?Published on 5 Dec 2023Updated on 9 Feb 20262,263How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 10 Sept 202512How do I migrate my email address or phone number to another account? (web)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss. You're not allowed to withdraw your assets after the account is closed.Published on 22 Aug 2023Updated on 1 Apr 2026385How do I migrate my email address or phone number to another account? (app)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss.Published on 22 Aug 2023Updated on 9 Feb 2026592Copy traders FAQ
Manual closure by copy trader Copy traders can close positions in the following ways: Option 1: On the app: Assets > History > Trading > Open orders > Close On the web: Trade > Copy trading > My trades > Close Option 2: Trade > Positions > select a specific position to close On the app: find "Positions" on the Trade page On the web: find "Open Positions" on the Trade page Manual closure by lead trader Lead traders can close lead positions in the same way they’d close a regular position.Published on 1 Sept 2023Updated on 6 Apr 2026181Copy trading FAQ
Can lead traders close positions with limit orders or partially close a position in copy trading? Currently, lead traders can close positions using limit orders, or close positions at market prices by navigating through Trade > Marketplace > My lead trades > Settings. Lead traders can close positions in batches at market price by order, or choose to close all positions at market price at once.18. What are the leverage and position limits for copy trading?Published on 15 Sept 2023Updated on 4 Mar 2026686Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Projects ceasing operation (Deposit/withdrawal suspension) On the occasion of project ceasing operation due to operational/financial difficulty, we'll suspend or close the deposit and withdrawal of its token.Published on 31 Aug 2023Updated on 26 Jan 2026992X Layer upgrade and OKT/OKB asset handling FAQ
The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price? Starting from August 15, 2025, OKT held by users will be automatically converted to an equivalent amount of OKB based on the average closing prices of OKB and OKT on the platform from July 13 to August 12, 2025.Published on 13 Aug 2025Updated on 29 Jan 202627Trading Fee Rules FAQ
For futures and options trading, the realized profits in historical positions include closed profits, funding fees, and trading fees, whereas the profits from historical orders only include closed profits. For example, after closing the following position: From the historical orders list, the opened and closed trading fees are both -0.03 USDT, and the closed profit is +0.46 USDT.Published on 22 Mar 2024Updated on 7 Apr 20261,077Lead traders FAQ
Positions can only be closed at the market price, and traders can’t customize the amount that they close. You can close all positions under one contract in the Positions option, or close individual orders under the Copy trading option. On one-way mode, if a trader holds a contract with a certain position, they can’t place any order in the opposite direction. For example, if a trader holds a BTCUSDT long position, they won’t be able to directly place a BTCUSDT short order.Published on 6 Sept 2023Updated on 28 Mar 2026119How do I avoid liquidation with trading tools and features?
If liquidation occurs, we'll close your positions at the current market price to cover your losses. Any remaining funds after covering the loss will be returned to your account. It's important to understand the terms and conditions of our liquidation process to be fully prepared. Visit here to learn more about trading and risk management.Published on 2 Aug 2024Updated on 17 Nov 202516How do I reverse my trading position with one tap?
Our One-tap reverse feature allows you to instantly flip your position (from long to short or vice versa) without having to manually close and reopen trades. This not only saves time but helps you react more strategically when momentum shifts suddenly.Why should I use one-tap reverse? React instantly to market reversals: when trends shift quickly, manually closing and re-entering a trade wastes precious seconds.Published on 5 Jul 2025Updated on 6 Apr 20269What's smart sync and how do I use it?
You can decrease your investment to release some funds, or stop copying a trader and close all positions to release all of your funds.5. Why didn’t my smart sync position partially close when the lead trader’s position partially closed? You’ll close or reduce positions in proportion to the lead trader. If the lead trader closes a part of a position that they opened before you started copying them, your position won’t be partially closed.6.Published on 26 Feb 2024Updated on 12 Feb 2026432