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What could be the reasons behind the failures of my futures copy trades?
Amount per order is too low If you set a low amount per order, your order quantity may be below the minimum order quantity, causing your copy trade to fail. The minimum order quantity is different for different contracts and trading pairs. You can go to our futures trading rules and spot trading rules nto learn more.Published on 1 Sept 2023Updated on 12 Feb 2026202Why is there a minimum deposit amount for non-BTC?
On-chain deposit logic: Our platform is a centralized exchange, so when you deposit funds to your account address, they will only be credited once it meets the required aggregation conditions. If the amount is too small, the funds cannot be aggregated because the address balance may not be sufficient to cover the miner fees for an on-chain transfer. System management: The minimum deposit amount helps the platform manage asset flows better and prevents system strain caused by small deposits.Published on 16 Oct 2024Updated on 3 Sept 202532What are the reasons for my spot copy trade order fail?
Amount per order is too low Currently, our platform has different minimum order value for each crypto in spot trading. If you buy lower than the minimum order value, your copy trade will fail. You can refer to the table below for some examples of minimum values. Note that data is from September 2023 and is subject to change.Published on 13 Oct 2023Updated on 9 Feb 202669Common scam tactics
These are multi-signature wallets that the users can't control and they contain a small amount of valuable crypto but lack transaction fees. Once users pay these fees, the scammer's script drains the wallet, leaving them empty-handed. Note: never import unknown seed phrases or send your crypto assets to strangers. Scammers offer a "too good to be true" deal of free crypto in Telegram 2.Published on 28 Sept 2023Updated on 6 Feb 20262,631How do I create passkeys? (web)
Select Remove to remove your passkeyWhat should I do if I see “Unable to verify face” when setting up an passkey? When recognizing a face or gesture, please ensure that the surrounding environment is neither too bright nor too dark, and then try again. If you have reached the maximum number of face verification attempts, verification will be temporarily unavailable. In this case, please contact our customer support team for assistance.Published on 16 Aug 2023Updated on 29 Jan 20264,259What's a dusting attack?
In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin. These amounts are usually too small to spend or even pay for fees.How's crypto dust made? An example of the scenario, you purchase a certain amount of BTC and then use it to make various transactions. Once all the transactions have been carried out, a small amount of crypto will remain in the wallet.Published on 4 Oct 2024Updated on 3 Mar 202613I haven't received the verification code
Why am I not receiving the authentication code when making a crypto withdrawal or selling crypto?Why does it say my authentication code is incorrect? This can happen if you've requested the code too many times in a short period. Wait a moment, then try again. If you're on the app, try switching to the web version instead. Our official website is https://www.okx.com/ (copy the link and open it in your browser).Published on 16 Aug 2023Updated on 7 Apr 202632,711How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on 23 Oct 2024Updated on 12 Feb 202619Introduction to proportional copy trading
If the copy trading multiplier is set too high, it may lead to an effective leverage that is excessively high for the customer, increasing the risk of losses and liquidation. Therefore, we recommend that customers refer to the trader's smart recommended multiplier when setting their own, and exercise caution to avoid exceeding the recommended upper limit.Published on 4 Apr 2023Updated on 3 Feb 202659Spot copy trading: copy trader FAQ
If you haven't tried the current copy trading feature, or are clueless about what copy trading is, here's an important note for you: Copy trading happens when a copy trader (aka copier), copies the trades of an experienced trader (also known as Lead trader). The trades are copied automatically and in real time. Does copying a professional without the need for any complicated analysis sound too good to be true? Try it out here for yourself!Published on 18 Oct 2023Updated on 9 Feb 2026123Why is my OKX app not working?
Common causes include: Outdated app version Device or operating system incompatibility Too many apps running on your device Network connectivity issues Corrupted app cache or data Temporary server outages Keeping both your device and the app updated can help prevent many of these issues.Why does my OKX app keep crashing? The app may crash if there are compatibility or device performance issues.Published on 16 Mar 2026Updated on 6 Apr 20263Where do I find limits, fees and processing time details for cash withdrawal?
When selecting a withdrawal method, you'll always see the processing fees. The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your withdrawal is. Example: If the flat fee is 3 USD, you’ll always pay 3 USD whether you withdraw 10 USD or 1,000 USD. Percentage fees The fee is calculated as a percentage of your withdrawal amount.Published on 23 May 2025Updated on 4 Mar 202634How do I check the status of my returned withdrawal?
If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on 30 Oct 2023Updated on 9 Feb 2026285Where do I find limits, fees and processing time details for cash deposit?
When selecting a deposit method, you'll always see the processing fees. The fee as displayed on the deposit page for app The fee as displayed on the deposit page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your deposit is. Example: If the flat fee is 3 USD, you’ll always pay 3 USD whether you deposit 10 USD or 1,000 USD. Percentage fees The fee is calculated as a percentage of your deposit amount.Published on 23 May 2025Updated on 12 Feb 202628How to withdraw, trade and stake WLD tokens on OKX wallet?
Head to the physical imaging device called the Orb to get the World ID Orb-verified. Orb Operators, a network of independent local businesses, operate most Orbs. The Orb uses multispectral sensors to verify the authenticity and uniqueness of each individual, and issues an Orb-verified World ID.Published on 28 Jul 2023Updated on 12 Feb 2026103