Configure the parameters for your alert > Add alert On the Web: On the trading page, select the Alerts option by selecting the bell icon above the trading chart Start by setting the price alert, just by selecting the Alerts option Configure the parameters for your alert and select Add alert. If you have existing alerts, please select Create alerts How can I adjust the notification settings? On the App: 1. Tap Trade > Select the trading type at the top 2.

Below is how you can add personalized messages to your custom price alerts on our platform: Navigate to the chart of the specific asset and select the Alerts option by selecting the bell icon above the trading chart to access the price alerts feature Start by selecting the Alerts option Select Create alerts or select an existing alert you want to edit Proceed to select the alert of your preference or the Create alerts option Set the Price and enter the price point that will trigger the alert Proceed

Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...

Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.

A deposit/withdrawal suspension can be caused by a variety of factors, such as a mainnet upgrade, wallet maintenance/upgrade, or a hard fork. The timeline for resuming service will depend on the situation, so please be patient or contact the project team for assistance. Below are some of the common reasons for a deposit/withdrawal suspension:Wallet maintenance/upgrade (Deposit/withdrawal...

To ensure the best security and reliability, we strongly recommend using the native passkey management tool called Passwords to create, store, and manage your passkeys. Learn more about Pay Passkey here.

Open your OKX app, select Trade > Convert Opening Convert page from homepage Select the available crypto in Convert from/to sections Insert the amount and select Preview order to check the order details Select Confirm to complete your order Note: Only supported crypto for Convert will be shown You can convert your cryptocurrency in USD value to another cryptocurrency that you prefer

Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.

Self-service tool For quick access, click the button below:On the app Open the OKX app, and go to User Center Open User Center page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email...

Self-service tool For quick access, click the button below:On the app Open the OKX app, and select Menu Open Menu page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address...

Important Notice: Due to a platform system upgrade, some deposit addresses were updated on March 27, 2025. Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page. If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid for a short period of time, and deposits sent to old addresses...

Please contact their customer support with the following details: Transaction ID (TxID or hash) Asset and amount Destination wallet address Time of withdrawal Any relevant screenshots They’ll be in the best position to assist further. If none of the above applies to you, please contact our customer support by clicking the button below:

Note: this feature may not be available in all regions. If you’re unable to access it, please contact the OKX Assistant for support.On the app Go to Main menu > Profile Select Identity verification from the Profile Select Identity verification from the user center page Select the Legal name option to update your name and you'll be asked to reconfirm before proceeding to the next phase. Tap the...

What's emergency contact? On our platform, the security of your assets is our top priority. The Emergency Contact feature allows you to designate a trusted individual whom we can reach out to in unforeseen circumstances. If we are unable to contact you after a defined period of inactivity, we will attempt to contact your emergency contact using the information you have provided.How do I add...

want to download monthly account statements To download your past 12 statements, please follow these steps: Select Account statement from the menu bar at the top to view the available monthly statements Select Account statement to view available monthly statement Select Download to download your preferred statement Select download to download the statementI want to download account statements from a specific date To download your statements from a specific date, please follow these steps: Go to My