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How do I download my account statements?
Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.Published on Nov 6, 2024Updated on Apr 1, 202678How do I verify OKX's ownership and balance of the wallet address?
Open the verification tool, select the zip file to download You can see the following two tools in the folder: VerifyAddress: verify ownership of reserve address. CheckBalance: verify reserves address balance (Note: rpc.json needs to be configured, in order to configure node RPC or OKLink open API and other related information.) You can see VerifyAddress and CheckBalance in the folder 2. Open the audit files and download the Proof of Reserves 3.Published on Sep 26, 2023Updated on Jan 26, 2026996How do I check my deposit progress?
Select More (3-dot icon) option and select Deposit history to view the past transactions Select More to check deposit history 3. Select the deposit transaction that you want to check the progress. You'll see the deposit amount, deposit status, and deposit time on the details page 4.Published on Aug 13, 2023Updated on Apr 9, 20268,839How do I check if an email is officially from OKX via EML file?
By reviewing the technical authentication fields in the EML file (such as SPF, DKIM, and DMARC), you can determine whether the email was truly sent from OKXs official servers.How do I download and verify through the EML file?Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on Nov 24, 2025Updated on Mar 4, 202615Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
To verify and prove that the assets we claim to hold are true and that no user holds negative net equity, visit our "Audit files" page, and download the zk-STARK files under Liability report, then save it in a new folder 2. Unzip the downloaded file, and there'll be a sum proof data folder, which includes thousands of branch folders and one trunk folder.Published on May 10, 2023Updated on Sep 8, 2025179How do I link an authenticator app?
There are two ways to get the authenticator app, through the OKX app directly, or by downloading it from your device's app store.Option1: Download app through OKX app Open the OKX app Go to the Main menu and select Profile and Settings Navigate to Security Under Authentication methods, select Authenticator app Follow the prompts to download and begin setupOption2: Download from your device's app store For Apple devices: Search for the authenticator app in the App Store and download it.Published on Aug 29, 2023Updated on Apr 9, 202616,046Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
It combines these inputs and produces 3 outputs: a new hash (hrecursive), total equity (erecursive), and total debt (drecursive).Published on Oct 21, 2024Updated on Feb 11, 202692How can you protect yourself from a phishing attack?
The email often carries the link of phishing website or the download link of Trojan horse program. If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on Aug 17, 2023Updated on Mar 3, 20263,694How do I authorize a new device when I log in?
To download the OKX app, you can download via: Android: Download via Android/HarmonyOS system methods iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on Aug 31, 2023Updated on Mar 16, 202613,746How do I reset my Two-factor authentication (2FA)?
section, select reset Select Reset to proceed You'll be prompted to download the OKX app Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator appPublished on Sep 15, 2023Updated on Oct 15, 202524How can I do spot trading with the Jupyter Notebook?
For more examples, download the full Jupyter Notebook here. If you have any questions about our APIs, you can join our API community and raise them in the community.Published on Sep 29, 2023Updated on Sep 10, 2025550Why hasn't my withdrawal arrived in the account?
Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account.Published on Aug 22, 2023Updated on Apr 9, 202620,660How do I reset Two-factor authentication (2FA)?
Section, select reset Select Reset to proceed You'll be prompted to download the OKX app If you don't remember password, can't login: Please follow here to reset both your password and two-factor authentication Note: If you have self-frozen your account, you won't be able to reset the authentication methods. If you're unable to sign in, please contact OKX assistance on the login page. If you're unable to pass facial recognition, please refer to: What should I do if facial recognition fails?Published on Sep 15, 2023Updated on Mar 28, 20266,185Pay FAQ
Learn more about it here.3. How do I activate Pay? You can activate Pay in just a few steps, depending on whether you've completed identity verification.If you haven’t completed identity verification: Select Activate Pay to begin and follow the identity verification flow, if there's any. Once the identity verification is done, return to the homepage and set up your passkey. Learn more here.4. How do I make a payment on Pay?Published on Feb 11, 2026Updated on Mar 11, 2026How do I protect my account from Trojan horse takeovers?
Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device. Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download.Published on May 30, 2025Updated on Feb 5, 202611