Privately owned financial Institution Privately owned company Fund Family office (private investment vehicle) Non-profit organization Trust Government-owned enterprise Publicly traded company If you're wondering about your type of institution, learn more about it here.

Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...

Who's considered a beneficial owner of my institution? A beneficial owner refers to the natural person(s) who ultimately owns or exercises effective control over your institution. The word “ultimately” is important because, in some cases, a person indirectly associated with an institution may still be considered its beneficial owner through a chain of ownership or control.

Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.

Once this is done, proceed to the next step: deleting the damaged passkey in your Google Password Manager.How do I delete the damaged passkey in my Google Password Manager? Note: Delete the same passkey in Google Password Manager is a very important step. If you skip this step, any new passkey you create may still fail due to the previously corrupted passkey stored in Google. To delete the same passkey in Google Password Manager, please go to the Google Play Store app.

You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?

Funds are collective investment vehicles established by pooling money from investors, such as hedge funds, pension funds, mutual funds, and private investment funds.Who are the key persons for a fund?

If you're having trouble doing so, we recommend you import your private wallet to OKX wallet and conduct the signing with OKX wallet instead. You can refer here to understand more about how to create/import your wallet.If you're making a deposit into OKX:1. If I deposit money from another exchange (such as Upbit) to OKX and encounter Travel Rule verification failure due to a name mismatch, what should I do?

A deposit/withdrawal suspension can be caused by a variety of factors, such as a mainnet upgrade, wallet maintenance/upgrade, or a hard fork. The timeline for resuming service will depend on the situation, so please be patient or contact the project team for assistance. Below are some of the common reasons for a deposit/withdrawal suspension:Wallet maintenance/upgrade (Deposit/withdrawal...

Why do I need to create a passkey to activate my Pay account? Pay accounts are based on smart contract wallet architecture. Creating a Pay account automatically generates a unique passkey. All transactions in Pay mode require user authorization via this passkey.What's the difference between Pay Passkey and Exchange Passkey? These are two distinct and independent passkey systems.

Open your OKX app, select Trade > Convert Opening Convert page from homepage Select the available crypto in Convert from/to sections Insert the amount and select Preview order to check the order details Select Confirm to complete your order Note: Only supported crypto for Convert will be shown You can convert your cryptocurrency in USD value to another cryptocurrency that you prefer

Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.

Self-service tool For quick access, click the button below:On the app Open the OKX app, and go to User Center Open User Center page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email...

Self-service tool For quick access, click the button below:On the app Open the OKX app, and select Menu Open Menu page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address...

Important Notice: Due to a platform system upgrade, some deposit addresses were updated on March 27, 2025. Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page. If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid for a short period of time, and deposits sent to old addresses during this period will not be lost.