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Why is there a minimum deposit amount for non-BTC?
On-chain deposit logic: Our platform is a centralized exchange, so when you deposit funds to your account address, they will only be credited once it meets the required aggregation conditions. If the amount is too small, the funds cannot be aggregated because the address balance may not be sufficient to cover the miner fees for an on-chain transfer. System management: The minimum deposit amount helps the platform manage asset flows better and prevents system strain caused by small deposits.Published on Oct 16, 2024Updated on Sep 3, 202532Common scam tactics
These are multi-signature wallets that the users can't control and they contain a small amount of valuable crypto but lack transaction fees. Once users pay these fees, the scammer's script drains the wallet, leaving them empty-handed. Note: never import unknown seed phrases or send your crypto assets to strangers. Scammers offer a "too good to be true" deal of free crypto in Telegram 2.Published on Sep 28, 2023Updated on Feb 6, 20262,632What's the Spot Grid bot and how do I use it?
Over-optimisation: choosing too many grids or too narrow a range can reduce efficiency and tie up funds. Sudden market shifts: abrupt news or events may cause prices to move beyond your set ranges, limiting the bot’s effectiveness.What are some examples of trading with Spot grid bots?Success scenario: Suppose you set up a Spot Grid bot with a range of $20,000–$24,000 for BTC, divided into 10 grids.Published on Oct 3, 2025Updated on Nov 17, 20257What's a dusting attack?
In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin. These amounts are usually too small to spend or even pay for fees.How's crypto dust made? An example of the scenario, you purchase a certain amount of BTC and then use it to make various transactions. Once all the transactions have been carried out, a small amount of crypto will remain in the wallet.Published on Oct 4, 2024Updated on Mar 3, 202613How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on Feb 12, 202619Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 20261,834How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Mar 16, 202613,746How to withdraw, trade and stake WLD tokens on OKX wallet?
Head to the physical imaging device called the Orb to get the World ID Orb-verified. Orb Operators, a network of independent local businesses, operate most Orbs. The Orb uses multispectral sensors to verify the authenticity and uniqueness of each individual, and issues an Orb-verified World ID.Published on Jul 28, 2023Updated on Feb 12, 2026103What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
You can create up to 100 futures DCA (Martingale) strategies at a time. This limit may change due to platform adjustments, so please refer to the number shown on the page for the actual number you can open.2. Why does the page show “Stop (Creation Failed)” when creating a Martingale bot? This message may appear for one of the following reasons: Initial order amount is too low: The amount you set doesn’t meet the margin required for the minimum number of contracts, which varies by trading pair.Published on Apr 3, 2024Updated on Jan 28, 202681How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all...Published on Oct 10, 2024Updated on Oct 8, 202560What attestation do we need to agree to when verifying as an institutional customer?
Applicant does not now, and will not in the future, maintain or operate any OKX account or subaccount on behalf of any person or entity, or provide access to any OKX account or subaccount to any person or entity, (1) residing in, or registered, organized, incorporated, formed, or established in, the United States or any sanctioned jurisdiction, including Cuba, North Korea, Iran, Syria, Crimea, Donetsk People’s Republic, and Luhansk People’s Republic (each a “Sanctioned Jurisdiction”), (2) havingPublished on Feb 5, 2024Updated on Oct 8, 2025131How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit...Published on Aug 23, 2024Updated on Dec 4, 20255How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Since fees are charged in different currencies, small residual amounts might be left in the bot. Exchange trading limits: some minor asset amounts may fall below the minimum trading size and must remain in the bot to support future grid orders. To maintain the stability of your bot, the system calculates the maximum amount that can be safely withdrawn. This ensures your bot retains enough balance to keep operating as intended without affecting open or upcoming trades.Published on Jun 20, 2025Updated on Nov 26, 202554How do I buy crypto with debit cards?
Why am I receiving an error when adding a card? If you're experiencing difficulty with adding your card, please make sure the card details you entered are accurate. If you're still having issues, contact us here for assistance. You will be prompted during the add card process to do extra authentication via a small micro charge.5. Why am I receiving an error when completing a transaction with my card? Please make sure your card hasn't expired and all details are entered correctly.Published on Sep 13, 2024Updated on Feb 19, 20265How do I deposit USD with a debit card?
Why am I receiving an error when adding a card? If you're experiencing difficulty with adding your card, please make sure the card details you entered are accurate. If you're still having issues, contact us here for assistance. You'll be prompted during the add card process to do extra authentication via a small micro charge.5. Why am I receiving an error when completing a transaction with my card? Please make sure your card hasn't expired and all details are entered correctly.Published on Mar 2, 2026Updated on Mar 2, 2026