All
FAQ
Announcements
Product documents
How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026415How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Apr 6, 20267,025What should I do if I made a P2P payment mistake when buying crypto?
Learn more: How do I raise a dispute when using P2P trading?What should I do if the order is already completed? If the merchant has released the crypto and the order status is Completed, but you later realize you overpaid, you should submit a dispute as soon as possible. Learn more: How do I raise a dispute when using P2P trading?What should I do if I underpay the merchant?Published on Mar 20, 2023Updated on Apr 10, 2026316How do I set Take Profit and Stop Loss (TP/SL) in futures trading?
Based on the selected take-profit and stop-loss mode, enter the required parameters such as Trigger price, Order type, and Amount. Then select Confirm to complete the setup. If you would like to take profit in batches (gradually closing a position at different price levels), you can use the Partial position mode under Advanced settings. In this mode, you can set take-profit orders for fixed portions of your position.Published on Mar 20, 2023Updated on Feb 2, 202674How do I dollar-cost average at OKX with DCA trading bots?
To access the DCA bot, navigate to the home page and select Trade Select Trading bots before selecting your preferred DCA Trading Bot Begin the setup process by choosing from the different AI strategiesWhat should I do if I'm unsatisfied with the pre-set parameters? You can tweak the respective fields to change things like how often your entries are triggered and the margins for take-profit targets, as per the martingale strategy.Published on Oct 6, 2023Updated on Nov 17, 202524Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on Feb 12, 2026203How do I complete additional verification?
If you work remotely or from home, kindly select Remote and enter your actual physical work location in the work location field.Political Exposed Person (PEP) Information Questionnaire To comply with compliance and regulatory requirements, OKX may send you a Politically Exposed Person (PEP) information questionnaire. Kindly select and submit answers based on your actual situation.Published on Nov 18, 2024Updated on Feb 23, 2026200OKX Orbit FAQ
Go to Planet home page > tap your avatar in the top-left corner > tap … in the top-right corner > Settings. Note: bios may only include your Twitter and YouTube handles — external promotional links are not allowed.Q: The earnings data on my profile doesn’t match my actual results. Why? Go to Planet home page > tap your avatar > tap … > Settings > Profile > Trading Record. Select Public or Private as needed.Q: How do I make my trading record public or private?Published on Mar 31, 2026Updated on Apr 2, 2026How do I submit my proof of address (POA)?
If you are prompted to complete additional verification, please refer to How do I complete additional verification? Frequently Asked Questions I have moved abroad and cannot provide Proof of Address from my originally registered country. What should I do? In this case, we recommend contacting our customer support as soon as possible to explain your situation. We will provide a customized solution based on your specific circumstances.Published on Sep 5, 2023Updated on Feb 12, 2026853How to top up wallet gas fees by receiving tokens?
How do I top up wallet gas fees by receiving tokens? If the required gas fees cannot be swapped through the DEX, you can supplement the gas fee by receiving tokens in your wallet. Taking TRX as an example: On the confirm send page, tap Fill up TRX, then copy the receiving address or QR code to share the address with the sender to proceed with the send; you can also tap Set amount to enter the amount you wish to receive.Published on Nov 20, 2024Updated on Feb 4, 2026258What's OKX VIP and how do I qualify for it?
On the app On the home page, go to Main menu Select the icon to access an expanded page with your profile, settings and shortcuts Once you're at the Personal Center, proceed to the VIP landing page by selecting the VIP menu Enter the VIP program page by selecting the VIP banner Once you're on the landing page, you're able to submit your applicationOn the web On the home page, select the More option and select VIP program Load open the More menu and select VIP program from the list You'll be redirectedPublished on Aug 14, 2025Updated on Mar 4, 202631What to do in the event of a trade error
We expect users of Block Trading by OKX to be experienced and sophisticated and that they will therefore take the time to understand how to properly use the platform and products, taking reasonable care and performing checks when submitting and accepting quotes. Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can.Published on Jun 30, 2022Updated on Feb 12, 202696X Layer FAQ
How do I use the X Layer address?Published on Jan 29, 2026Updated on Feb 11, 20268How do I manage BRC-20 assets in OKX wallet? (app)
How do I view and switch my BTC address? Open your OKX App, select Wallet Go to Crypto and select BTC Select BTC from Home > Crypto list 3. Select Switch preferred address to view all your available BTC addresses Note: By default, the Taproot address is displayed. You can also switch to a Legacy address, Nested SegWit address, or Native SegWit address as needed.Published on Aug 22, 2023Updated on Apr 11, 20261,487How do I become part of the OKX P2P Merchant Program?
The process is as follows:App Open the App Home, tap [C2C Buy Crypto] — [My] — [Apply to Become a P2P Merchant Program] — [Apply Now], and complete the steps as required.Web Open the official website Home, click on [Buy Crypto] — [peer-to-peer Buy Crypto]; on the new page, click [More] — [Apply to Become a P2P Merchant Program] — [Apply Now].Published on Nov 25, 2022Updated on Jan 29, 2026718