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How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on 10 Oct 2024Updated on 2 Feb 202653Unseen City Shirts - The Roses and The Bees - NFT FAQ
OKX is one of the world’s leading technology companies building the future of Web3. Known as one of the fastest and most reliable crypto trading platform for traders everywhere, OKX’s crypto exchange is the second largest globally by trading volume. What are digital collectibles? Digital collectibles are a type of digital asset that are unique and cannot be replicated. They are stored on the blockchain, and each come with unique ID.Published on 19 Apr 2024Updated on 8 Sept 202523Unseen City Shirts - Blue Moon - NFT FAQ
OKX is one of the world’s leading technology companies building the future of Web3. Known as one of the fastest and most reliable crypto trading platform for traders everywhere, OKX’s crypto exchange is the second largest globally by trading volume.2. What are digital collectibles in the Unseen City Shirts – Blue Moon NFT campaign? Digital collectibles are a type of digital asset that are unique and cannot be replicated. They are stored on the blockchain, and each come with unique ID.Published on 25 Apr 2024Updated on 4 Dec 20252How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on 5 Sept 2023Updated on 12 Feb 2026853How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202560How do I convert my crypto?
If you didn't select Convert within 10 seconds, you'll need to select Refresh to receive a new conversion rate and complete your order.Published on 3 Sept 2024Updated on 9 Feb 20261,318Options trading FAQ
Single order rate limit is 60 requests per 2 seconds. Batch order rate limit is 300 requests per 2 seconds. Colocation users have 4 times the standard limits. For market makers, please contact your account manager or institutional@okx.com to raise any rate limit.How do I access trade history for options (Public)? Orderbook trade history is available via websocket. Please note this only includes orderbook option trades. RFQ trades history is also available via websocket.Published on 19 Nov 2024Updated on 9 Feb 20264How do Simple Buy/Sell and Spot Trading differ?
In short, Simple Buy prioritises convenience by providing a locked‑in quote within seconds, whereas Spot Trading offers greater control by letting you place orders at real-time market prices.What's Simple Buy & Sell? Simple Buy & Sell Crypto (sometimes called Convert) gives you an instant quote for your trade. The price is locked for a few seconds while you review it, temporarily shielding you from sudden market swings.Published on 28 July 2025Updated on 9 Dec 20252Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
First to verify that the data is consistent with the polynomial commitment and second to verify that the data satisfies the constraints constructed in number 1. Finally, the combination coefficients of the low-degree test polynomial are verified. Generate user inclusion proof: to prove that a specific user is included in the total amount claimed by the exchange, we provide the user's computed trace, user balance, user ID, and a random number corresponding to the user index.Published on 10 May 2023Updated on 8 Sept 2025179How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on 5 Sept 2023Updated on 6 Apr 20267,025What are the rules for P2P order cancellation?
The first trigger will ban you from C2C trading for 15 minutes. 2nd time After the 15-minute ban is lifted, the second trigger of the day will ban you from C2C trading for 30-minute. 3rd time After the 30-minute ban is lifted, the third trigger of the day will ban you from C2C trading for 1 hour. 4th time After the 1-hour ban is lifted, the fourth trigger of the day will ban you from C2C trading for 4 hours. 5th time More than 4 triggers a day will ban you from C2C trading for the whole day.Published on 16 Aug 2023Updated on 24 Mar 20261,771Trading bot FAQ
The first buy order will be placed at the best ask price, the second order at a price between the best bid and the best ask, the third order at the best bid, and so on. Price-speed balance: To aim for a balanced execution between time and price, it’ll adopt a moderate approach when placing the first order. The first buy order will be placed at a price between the best bid and the best ask, the second order at the best bid, the third order at the second best bid, and so on.Published on 12 Feb 2025Updated on 11 Dec 2025How do I reverse my trading position with one tap?
React instantly to market reversals: when trends shift quickly, manually closing and re-entering a trade wastes precious seconds. The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters.Published on 5 July 2025Updated on 6 Apr 20269How do I share order parameters?
Effortless communication: no need to manually type out order details; simply generate and share them in seconds. Enhanced collaboration easily discusses trade setups, market conditions, and execution strategies with fellow traders. Accurate and transparent: ensure clarity when explaining trade parameters, reducing misunderstandings. Time-saving: avoid the hassle of copying and pasting multiple details by sharing a single link or image.How can I use order parameters?Published on 7 May 2025Updated on 10 Sept 20254Self-Managed Super Fund (SMSF) FAQ
You can download your complete trade, deposit, and withdrawal history from OKX in CSV, PDF, or via API. An SMSF account follows the standard maker/taker schedule for customers. You can learn more here.3. How can my SMSF account trade more safely going forward? To enhance the security of your account and crypto assets, we recommend the following best practices: Strengthen Account Security Enable multi-factor authentication (MFA) for all trustee logins.Published on 2 July 2025Updated on 3 Dec 2025