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How do I join a video call with customer support?
In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).Published on Aug 26, 2025Updated on Apr 6, 2026FAQ49How to share the P2P trading ads?
Save the QR Code and share it to proceed with trading You can also share the ad by copying the link and sharing it with your audience. On the Web On the P2P trading page, select More and select My ads. Select My ads to proceed to the next phase Select the share icon on the ad that you want to share. Share your ads by selecting the Share icon You'll see QR code being displayed along with the details of your ad.Published on Sep 1, 2023Updated on Nov 17, 2025FAQ82How do I share order parameters?
Time-saving: avoid the hassle of copying and pasting multiple details by sharing a single link or image.How can I use order parameters? Follow these steps to share your order details quickly and effectively: Navigate to the trading page: head over to the Trading section, this is where you can view your open and pending orders. Select the order you want to share: identify the specific order you wish to share.Published on May 7, 2025Updated on Sep 10, 2025FAQ4How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.YouTube Go to the YouTube page, copy the page link. Open YouTube channels and copy the YouTube link that you want to verify Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link. Note: you can also use YouTube username to verify.LinkedIn Go to the LinkedIn page, copy the page link.Published on Aug 11, 2023Updated on Jan 26, 2026FAQ5,364How do I turn on the order sharing feature?
Below is how you can switch on the feature: To enable this feature, head over to the settings on the trading screens and select Features > Settings Select Settings under the Features section In the Preferences within Settings, turn on Allow order sharing Enable the Allow order sharing option in the Settings section Head back to the trading page and select the Share symbol besides your trading Proceed with selecting the share symbol in your trade area Review your order parameters and Share now SelectPublished on Jan 14, 2025Updated on Mar 31, 2026FAQ8Gifto (GTO)Now Available
GTO withdrawal - 18:00 Feb 8, 2018 (Hong Kong Time, UTC +8) [About GTO] Gifto is world's first Virtual Gifting Protocol, aimed at enabling content creators worldwide to monetize their content via awesome virtual gifts on platforms such as YouTube, Instagram, Facebook. Gifto is developed by Asia Innovations Group, maker of Up-live.Published on Feb 6, 2018Updated on Nov 17, 2025AnnouncementsHow do I check the status of my returned withdrawal?
The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on Oct 30, 2023Updated on Feb 9, 2026FAQ285What should I do during or after a scam?
Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone. Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on Mar 4, 2026FAQ729Lead traders: Trader profit sharing rules
Otherwise, profit sharing will be postponed to the next settlement period. How to check the profit-sharing amount Lead traders can go to “Pending profits” under the Copy trading tab to view the following profit-sharing data. Cumulative profits shared: The total amount of profit shared with a lead trader since they joined the platform. Last profits shared: The profit shared with a lead trader in the most recent settlement cycle.Published on Sep 4, 2023Updated on Apr 1, 2025Product documentationOKX to list Frax Share (FXS) for spot trading
OKX is pleased to announce the listing of Frax Share (FXS) on our spot trading markets. Please take note of the following schedule: FXS deposits will open at 02:00 am UTC on July 6, 2023. FXS /USDT spot trading will open at 10:00 am UTC on July 6, 2023. FXS withdrawals will open at 10:00 am UTC on July 7, 2023. The Frax Share token (FXS) is the non-stable, utility token in the protocol. It is meant to be volatile and hold rights to governance and all utility of the system.Published on Jul 6, 2023Updated on Nov 17, 2025AnnouncementsHow do I make a deposit? (app)
Select here to learn more about how to deposit crypto with a tag/memo.Published on Aug 22, 2023Updated on Apr 8, 2026FAQ149,334OKX Wallet to Launch Cryptopedia Season 14
During the campaign period, participating in and verifying interactive tasks related to MetaCene will give you a chance to share a prize pool of $300,000 in MetaCene tokens ($MAK), equivalent to 1,875,000 $MAK. 1. Rules Event Period: February 26, 2024, 4AM - March 18 2024, 12AM (UTC) A total of 3 tasks will be launched this season: Twitter engagement task, Daily Check-in, and Watch video and answer quiz questions.Published on Feb 26, 2024Updated on Nov 17, 2025AnnouncementsHow do I become part of the OKX P2P Merchant Program?
Meet 4 verification requirementsCondition 1: Complete [Video Verification]. Video verification needs to be done in [C2C Buy Crypto]. Open the App homepage, tap [C2C Buy Crypto], then select [My] - [C2C Video Verification] - [Start Recording].Published on Nov 25, 2022Updated on Jan 29, 2026FAQ716OKX P2P Asia: Invite a friend and earn a share of 5,300 USDT
Just invite your friends to trade on OKX P2P, and stand a chance to claim your share of 5,300 USDT. The more friends you invite, the more rewards you’ll earn! Campaign period: Feb 13, 2025, 12:00 UTC - Mar 5, 2025, 23:59 UTC How to participate: Click on “Join now” on the landing page. Get your friends to sign up for an OKX account using your referral link or code and make them place a buy order for at least 30 USDT or its equivalent on the P2P marketplace.Published on Feb 13, 2025Updated on Nov 17, 2025AnnouncementsOKX P2P MENAS: Invite a friend and earn a share of 5,300 USDT
Just invite your friends to trade on OKX P2P, and stand a chance to claim your share of 5,300 USDT. The more friends you invite, the more rewards you’ll earn! Campaign period: Dec 11, 2024, 12:00 UTC - Dec 25, 2024, 12:00 UTC How to participate: Join the campaign: Click on "Join now" on the landing page .Published on Dec 9, 2024Updated on Nov 17, 2025Announcements